Frequently Asked Questions
Everything you need to know about your Jackson guitar order and experience.
What is the standard shipping time for new guitar orders?
Most in-stock guitars are processed within 1-2 business days. Shipping times vary by location, but domestic orders typically arrive within 3-7 business days via our preferred carriers.
Do Jackson guitars come with a manufacturer warranty?
Yes, all new Jackson guitars purchased through authorized dealers include a limited warranty that covers defects in materials and workmanship for the original purchaser.
What is your return policy if I am not satisfied?
We offer a 30-day return window for items in original, mint condition. Please ensure all tags, manuals, and protective films are intact to receive a full refund.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship directly to customers within the United States. For international purchases, please use our Dealer Locator to find an authorized Jackson retailer in your region.
Are instruments set up before they are shipped?
Every Jackson guitar undergoes a comprehensive quality control inspection at our factory to ensure it meets our playability standards before being packaged for shipment.